Accessibility statement for itsPass

Version 1.1, 10 Nov 2026

This statement covers the itsPass app for iPhone and Android and the itsPass web app at pass.itspos.io, including sign-in at id.itspos.io. It's run by ITSolver Ltd.

We want as many people as possible to be able to use itsPass. You should be able to:

  • make text up to 200% larger without it being cut off;
  • use your phone's screen reader (VoiceOver or TalkBack) on every screen;
  • use the web app with a keyboard alone and with screen readers;
  • turn on Reduce Motion, and see fades instead of movement;
  • use itsPass in light or dark mode, with strong contrast;
  • do everything with single taps: nothing needs a swipe, drag or long press;
  • sign in without remembering a password (a text code, Apple, Google or a passkey);
  • use the right-to-left layout when a right-to-left language is added.

You never need itsPass to buy. If the app doesn't work for you, any itsPOS shop can join you by phone number, or give you a member card with a PIN if you have no mobile.

How accessible itsPass is

We're still testing itsPass before it launches. We aim to meet WCAG 2.2 level AA. Our automated checks find no serious problems on the web app, at 200% zoom, with Reduce Motion or right to left. Tests with VoiceOver, TalkBack and shoppers aged 65 and over come next, and we'll publish the full result here.

Known issues

  • Some full receipts open the shop's web page. Until every shop's receipt comes to the app as text, See the full receipt, Download PDF and Full VAT invoice open a page in your phone's browser. It follows the browser's text size, not the app's. Workaround: the receipt's total, date and points are always shown in the app; use your browser's zoom for the page. Fix: receipts shown in the app itself, before the pilot.

Things that are hard to make accessible by design

  • The return code on a receipt is a picture for the till's scanner, like My code. The screen reader reads "Return code for this receipt. Hold your phone to the scanner." The shop can also find your sale by its date and total.
  • My code is a picture for the till's scanner. The screen reader reads "Your itsPass code for the till. Hold your phone to the scanner." The screen brightens automatically.
  • Text codes expire after 10 minutes. You can ask for a new one at any time ("Send again").
  • Shops' own content (logos, offer pictures and descriptions) is written by each shop. We check colour contrast on shop cards automatically and adjust shop colours to at least 4.5:1.

Feedback and contact

If you find a problem, or need information in a different format, contact us:

  • email support@itspos.io (we reply within 2 working days);
  • or ask the shop to contact us for you.

Enforcement

If you're not happy with our response, contact the Equality Advisory and Support Service (EASS).

How we tested itsPass

  • Automated checks (axe) on every web change, and screenshot tests of every screen at 200% text, in right-to-left, with Reduce Motion, light and dark.
  • Manual checks with VoiceOver on iPhone and TalkBack on Android before each release.
  • Sessions with shoppers aged 65 and over, on a large-text iPhone and cheap older Android phones, and with screen-reader users during the pilot.

Last tested: 10 November 2026 (automated checks on the web app). This statement was prepared on 10 November 2026 and last reviewed on 10 November 2026.