itsPass terms of use

1. About these terms

These terms are an agreement between you and ITSolver Ltd (registered in England and Wales as IT SOLVER LTD, company number 15142116, registered office 108 Tunstall Crescent, Nottingham NG8 5PT), the company behind itsPOS. We run itsPass, which you use in the itsPass app, at pass.itspos.io or at a shop's till.

Please read them. They're written to be clear. If anything isn't, ask us at support@itspos.io.

How we use your personal data is explained in the itsPass privacy notice (pass.itspos.io/privacy).

2. What itsPass is

itsPass is a free account you can use at any shop that uses itsPOS. With it you can:

• •
  join the shops you like and show one code at each of them;
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  collect each shop's points or stamps, and see your store credit, gift cards and tab at that shop;
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  get your receipts in one place;
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  get offers from a shop, only if you choose to.

You never need itsPass to buy. Every shop still serves you without it.

itsPass is free. We don't charge you for it, and nothing in the app is for sale.

3. Who can use itsPass

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  You must be 16 or over, and tell us truthfully whether you are 16 or 17, or 18 and over.
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  itsPass is for people in the United Kingdom for now.
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  One account per person. Don't make extra accounts, or accounts for other people (unless you're helping them sign up for themselves, with them present).

4. Your account

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  Your mobile number. Every itsPass account starts with your UK mobile number, confirmed by a text code (card-only accounts made at a till are the only exception). Keep it up to date in Account.
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  Keep your sign-in safe. itsPass has no password: you sign in with a text code to your mobile, or with Apple, Google or a passkey if you add one. Once you've added one of those, a text code alone won't open your account. Don't share any of these.
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  Your code and your PIN are personal. Your code changes every 30 seconds. Your 4-digit PIN lets you spend points and balances at a till without the app. Don't tell anyone your PIN, and type it yourself; a cashier should never ask you to say it out loud or type it for you.
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  You can use itsPass on up to 3 devices at once.
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  Tell us straight away at support@itspos.io if you think someone else has used your account, your code or your PIN. Shops can't undo spending made with your PIN before you tell us, but we'll help.

Card-only accounts. If you have no mobile phone, a shop can create an itsPass account for you at the till. You get a printed member slip and choose a 4-digit PIN. You can add an email or phone later at pass.itspos.io/c. Because you can't sign in to the app, you leave a shop, download your data or delete your account through our support team (support@itspos.io, or ask the shop to contact us for you). We'll check your slip number and PIN first.

5. Joining shops: the shop's programme is between you and the shop

When you join a shop through itsPass, you become a member of that shop's programme. The shop decides and is responsible for:

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  its points, stamps, rewards, tiers and perks, what they're worth and when they expire;
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  its store credit, gift cards and tabs;
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  its offers, prices and member prices;
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  its goods and services, refunds and returns.

The shop's own rules (shown on its card in the app) apply to these, along with your normal rights as a consumer. We are not a party to your agreement with the shop and we are not responsible for what the shop sells or promises. If you have a question about your points, a purchase or a refund, contact the shop (its details are on its card).

Some things are true at every shop:

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  Points, stamps, store credit and gift cards belong to one shop and can only be used there. They are not money, can't be moved between shops, and can't be exchanged for cash unless that shop says so.
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  Points and stamps used at a shop are a discount on that sale.
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  Joining is free and never needs you to agree to offers.

6. Fair changes to a shop's programme

Shops can change their programmes, but only fairly. itsPOS makes every shop follow these rules:

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  If a change is worse for you (for example points are worth less, you need to spend more to earn them, they expire sooner, a reward needs more stamps, a perk is removed, or the programme closes), the shop must give you at least 30 days' notice. We tell you by push and email.
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  Points and stamps you've already earned keep their value and expiry until the change starts, and you can use them under the old rules until then.
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  Changes that are better for you can start straight away.
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  If a shop closes its programme, you have at least 30 days to use your points and stamps.
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  You'll see any upcoming change on the shop's card. If you don't like a change, you can leave that shop.

The full wording is in "Fair changes to loyalty programmes" (pass.itspos.io/terms#fair-changes).

7. Tabs

Some shops let members buy now and pay later on a tab. A tab is an agreement between you and the shop, under the shop's tab terms, which you accept in the app (or at the till). Every itsPOS tab is interest-free with no fees of any kind, and you pay what you owe in one payment per period of up to 3 months. The shop decides whether to offer you a tab, your limit and your pay-by date.

8. Gift cards and store credit

A shop's gift cards and store credit are under that shop's gift card and store credit terms. You can add a shop's gift card to itsPass with its number and PIN to see its balance. If you delete itsPass while you have store credit at a shop, your store credit at that shop becomes a gift card for the same amount, which we email to you (card-only members get it from our support team), so you don't lose it.

9. Receipts

Your receipts in itsPass are the shop's own receipts, opened from the shop's system. A digital receipt from a VAT-registered shop is a valid VAT receipt for purchases of £250 or less; you can ask for a full VAT invoice in the app. If you choose No paper receipts, the till won't print a receipt when your code is scanned, and you agree to get your receipts electronically. A cashier can always print one if you ask.

10. Joining at a till by phone

A cashier can help you join a shop at the till with your mobile number. We send you a text with a code. By entering that code you agree to these terms (the text links to them). The text also has a link to finish your account. If you don't want to join, just don't give the code.

11. Messages

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  Service messages about your account and purchases are part of itsPass. You can mute each type in Privacy and choices.
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  Offers come from a shop only if you said yes to that shop, by push or email. You can stop them at any time with Stop offers from this shop.

12. Feedback, reviews and inviting friends

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  If a shop asks "How was your visit?", your stars and comment go only to that shop. Be honest and polite; don't include other people's personal details.
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  A shop may offer a link to review it publicly. Nobody may reward you for a review or ask you to leave only good ones.
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  If a shop runs Invite a friend, share your link only with people you know, personally. Don't post it on coupon sites, send it in bulk, or invite yourself. Bonuses are paid only when the shop's rules are met.

13. Things you must not do

Don't:

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  break the law or a shop's rules using itsPass;
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  use someone else's account, code, slip or PIN without their permission;
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  make several accounts to get extra welcome points or referral bonuses;
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  copy, alter or replay codes, or try to get points or balances you didn't earn;
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  try to break, overload or get round the security of itsPass, or copy the app's code (except where the law lets you);
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  use itsPass to harass anyone, including shop staff.

14. Ending your account

You can stop at any time. Leave a shop from its card, or delete your whole account in Account › Delete account or at pass.itspos.io/delete. Before you delete, we show you what you'll lose at each shop.

We can suspend or close your account if you seriously or repeatedly break these terms, if we must by law, or to stop fraud or protect other people. We'll tell you why, unless the law or a fraud investigation stops us, and you can ask us to look again. If we close your account for a reason that isn't your fault, we'll give you at least 30 days' notice where we can.

If a shop leaves itsPOS, we tell you at least 90 days before so you can save its receipts. If we close itsPass, we give you at least 90 days' notice and a full download of your data.

15. Changes to itsPass and to these terms

We improve itsPass all the time, so features may change. We'll change these terms only for a good reason (for example a new feature, a change in the law, or to make them clearer). If a change is worse for you, we'll tell you at least 30 days before it starts, in the app or by email. If you don't agree, you can delete your account before then. The version and date are at the top.

16. Our responsibility to you

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  We provide itsPass with reasonable care and skill. If we don't, contact us and we'll try to put it right.
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  itsPass is free, and we can't promise it will always be available or free of faults. We'll fix problems as quickly as we reasonably can. When itsPass is busy, shops can still save your code and add points later.
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  We are not responsible for losses we couldn't reasonably have foreseen, or for business losses (itsPass is for personal use).
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  We are not responsible for a shop's programme, goods, prices, offers or decisions (section 5).
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  Nothing in these terms limits our responsibility where the law doesn't allow it, including for death or personal injury caused by our negligence, for fraud, or for your legal rights as a consumer.

17. Complaints and the law

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  Complaints about itsPass: support@itspos.io. We reply within 2 working days (1 working day for security and deletion).
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  Complaints about your data: privacy@itspos.io (see the privacy notice).
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  Complaints about a shop's programme, goods or refunds: the shop.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts, and the law of your home nation that protects consumers still applies.

Fair changes to a shop's loyalty programme

• 1.
  Each shop runs its own programme and may change it. itsPOS makes every shop follow the rules below, and we tell you about every change.
• 2.
  Changes that are worse for you start at least 30 days after we tell you. A shop may give longer. We tell you by a message in itsPass and by email (if we have your email), and the shop's card shows the change and its start date.
• 3.
  What you have already earned is protected. Points and stamps you earned before the start date keep the value and the expiry date they had, and you can use them under the old rules until the start date. After the start date, any points or stamps you still have follow the new rules.
• 4.
  Changes that are better for you can start straight away.
• 5.
  If a shop closes its programme, you have at least 30 days from our notice to use your points and stamps.
• 6.
  If you don't like a change, you can leave the shop at any time. Leaving doesn't cost you anything, but you can't use that shop's points or stamps after you leave unless you rejoin within 30 days.
• 7.
  Each shop's card in itsPass shows its current rules and any upcoming change. You can ask the shop for the history of its changes.

18. Contact

ITSolver Ltd, 108 Tunstall Crescent, Nottingham NG8 5PT · support@itspos.io · privacy@itspos.io

Version 1.0, 10 November 2026.